Terms of Service

1. Agreement

These Terms of Service (“Terms”) are between you and Verlo Digital. If you are accepting on behalf of a company, you confirm you have authority to bind that company. Specific project work is also governed by a proposal, statement of work, or service agreement (“Client Agreement”). If there is a conflict, the Client Agreement controls for that project.

2. Services

We provide Shopify-focused services including strategy, design, development, optimization, and paid media support. Scope, timeline, fees, and deliverables are defined in the applicable Client Agreement. Website content is for general information and does not create a binding project engagement by itself.

3. Website use

When using our website, you agree not to:

• Attempt to disrupt, hack, scrape, or misuse the site or its systems.
• Submit unlawful, harmful, or misleading content through forms or email.
• Use our branding, copy, or assets without permission.
• Impersonate another person or misrepresent your affiliation.

4. Proposals, fees, and payment

Quotes and proposals are valid for the period stated (or 30 days if unspecified). Fees, payment schedules, and expenses are set in the Client Agreement. Late payments may pause work and may accrue reasonable collection costs where permitted by law.

5. Client responsibilities

You are responsible for providing timely access, content, feedback, and approvals needed to complete the work; ensuring you have rights to materials you supply; and complying with Shopify, advertising platforms, and applicable laws for your store and campaigns.

6. Intellectual property

Unless otherwise agreed in writing: (a) we retain ownership of our pre-existing tools, frameworks, and know-how; (b) upon full payment, you receive ownership or a license to final project deliverables as specified in the Client Agreement; and (c) portfolio use of completed work is permitted unless you request confidentiality in writing.

7. Third-party platforms

Shopify, apps, hosting, analytics, and ad platforms are third-party services. Your use of them is subject to their terms. We are not responsible for platform outages, policy changes, account suspensions, or results outside our control.

8. Results disclaimer

We work to improve store performance, but we do not guarantee specific revenue, conversion, ranking, or advertising outcomes. Ecommerce results depend on many factors including product, pricing, traffic quality, seasonality, and client decisions.

9. Confidentiality

Each party agrees to keep the other’s non-public business information confidential and use it only to perform under the Client Agreement, except where disclosure is required by law or already public through no fault of the receiving party.

10. Warranties and limitation of liability

The website and services are provided on an “as available” basis except for warranties expressly stated in a Client Agreement. To the fullest extent permitted by law, Verlo Digital is not liable for indirect, incidental, special, consequential, or lost-profit damages. Our total liability for any claim related to the site or a project is limited to the fees paid to us for the specific services giving rise to the claim in the three months before the claim.

11. Termination

Either party may end a Client Agreement as set out in that agreement. We may suspend website access or services for misuse, non-payment, or legal risk. Sections that by nature should survive (including IP, confidentiality, payment, and liability limits) will survive termination.

12. Governing law

These Terms are governed by the laws applicable in our primary place of business, without regard to conflict-of-law rules, unless a Client Agreement states otherwise. Courts in that jurisdiction will have exclusive venue for disputes, except where mandatory consumer protections apply.

13. Changes

We may update these Terms periodically. The “Last updated” date will change when we do. Continued use of the website after changes means you accept the updated Terms. Material changes to active Client Agreements require written agreement between the parties.